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Sent a friendly email to Staples (owns this product) to let them know that they may want to reconsider offering this product and that I would be returning or exchanging mine. but never will again. Here's what they said "Technology: Because technology changes so quickly, we can only accept it for return within 14 days of the date of receipt. Very grainy and dark. I thought that was pretty crappy.
It has the worst image quality that I've ever seen. still were dark after loading(and even worse quality). I could no longer find the product on their site and was even thinking they had already pulled it. I've bought from Staples quite a bit in the past. I got this frame for Christmas from my mom.
Tried using the Smartparts software to improve them as well as a couple other software products to "brighten" them up. This includes: computers, monitors, notebooks/laptops, copiers, all-in-one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, and networking products.".
There's no option to put batteries in it. I should've spent more and gotten a better one. There's no way to hang this on a wall and it has a huge, unattractive cord. You can't see images at all if you're standing at certain angles or if there's a glare.
No, I'm not kidding.I was very disappointed with the durability of the frame's electronic components, and I would not buy this brand again. I'd expect far better reliability for a device that would normally operate for extended periods. The screen will still display "ghost" images, but they are too faint to view. The Smartparts desktop software provides acceptable basic functionality for loading photos, but the automatic image adjustment feature tends to distort the edges of photos so people appear to have tiny heads. The Smartparts SP92 digital frame Smartparts SP92 8.5-inch Digital Picture Wood Frame with Beige Matting (Ebony) has a nice look and feel, but its quality is not very good. It worked pretty well for about a month, until one day the LCD backlight just died for no apparent reason. The manufacturer's telephone support line drops calls into a voicemail box and I'm still waiting for a callback, so there's no immediate recourse to resolve problems.
Rather expensive for a throw-away item. Would never buy another one of these from this company. The frame died after 6 months of use, and the company responded that "we have so many frames out there that some will die and it's not our problem". Loading was painfully slow and power outages required rebuilding.
2008, it went to a black screen in Aug. This frame sat in the same place for the entire time, never dropped, and connected to a good surge protector. When I told them what I was doing to try to fix it, they told me that I had tried everything that would work if it was fixable and there was nothing more they could do for me. There is no one that answers when you call for tech support and the email is no longer valid.
Never again. Call us on that one." Bottom line: This company has no business making this product. And the troubleshooting doesn't even address the black screen problem at all, even to say "Hey. It was in the $70-$90 range on sale at a department store. We purchased in Dec. The photos aren't retrievable from the internal memory either (thank goodness, they are stored on another drive). Somehow, my husband got a voice mailbox, left a message and they called back.
This price should have bought me a nice digital frame.instead it bought my parents digital photo viewing for 8 months and their service was discontinued. We got this frame for my parents for Christmas. 2009 and will not come on anymore. The SD card slot is awkward; their online tutorial shows it backwards from correct insertion.
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